WHAT IS TEMPORARY ACCOUNT?

Temporary account is a form of easier registration process enabling use of our service. This type of account has a 5000 PLN betting limit, and withdrawal is disable until complete verification.


WHAT IS PERMANENT ACCOUNT?

Permanent account allows the use of our service without any limits.


WILL I GET A CONFIRMATION AFTER MY IDENTITY VERIFICATION?

Yes, you will get an email confirmation.


WHY I HAVE TO ENTER MY PHONE NUMBER?

Phone number is necessary to limit the risk of the player’s account being taken over by third parties and account registration by unwanted persons.


IS BESTBET24 A LEGAL SPORTSBOOK?

Yes, we have permission from the Ministry of Finance to offer online betting in Poland.
Permission number: PS4.6831.5.2018 issued by the Minister of Finance.


WHAT ARE THE DEPOSIT METHODS?

Available payment methods are: Przelewy24, PayU, Dotpay and BLIK.


HOW IS MY DATA PROTECTED?

All data sent to us is protected by an encrypted connection. The storage of personal data that Bestbet obtains in the registration process takes place with the consent of the Ministry of Finance by accepting BestBet’s application for betting activity via the Internet.


I FORGOT MY PASSWORD. HOW CAN I RECOVER IT?

To recover your password please press the button ‘Login’ which is located in the upper right corner of the page, then press ‘Forgot password’, and follow the instructions.


I CLOSED MY ACCOUNT. CAN I RECOVER IT?

In order to check the possibility of reopening the account, please contact the customer service department at kontakt@bestbet24.pl or in our chat.


CAN I MAKE A WITHDRAWAL FROM TEMPORARY ACCOUNT?

No, withdrawal is possible only from a permanent account.


HOW MUCH IS THE MINIMUM WITHDRAWAL AMOUNT?

Minimum withdrawal amount is 1 PLN.


HOW CAN I WITHDRAW A BONUS?

Withdrawal of bonus funds is possible after finishing a turnover described in the terms and conditions of the promotion.


WHERE CAN I CHECK WHAT AMOUNT I HAVE REMAINING FOR THE BONUS TURNOVER?

Press “My account” in the upper right corner of the page and then choose “Bonuses”


HOW MUCH IS THE MINIMUM STAKE FOR BET?

Minimum stake is 1 PLN.


HOW MUCH IS THE MINIMUM ODDS FOR BET?

Minimum odds is 1.14.


WHAT ARE THE TYPES OF COUPONS THAT I CAN PLACE ON BESTBET24?

  • SOLO – it is a coupon for a single event selected from the offer. It must be correctly predicted for the coupon to be won.
  • COMBI – it is a coupon consisting of 2-30 events. All of each event must be correctly predicted for the coupon to be won.
  • SYSTEM – it is a coupon with the possibility of making a mistake without losing the right to win. For example, in SYSTEM “2 of 4” you can make 2 mistakes. There will be 6 groups: AB, AC, AD, BC, BD, CD – each group is treated as a separate COMBI bet.

HOW CAN I FIND A BET FOR SPECIFIC EVENT?

Select a sport from the list on the left and then the country / league / competition for which the team is playing. You can also search for bets on a specific event in the ‘Search’ box by entering one of the participating teams.


WHERE CAN I CHECK THE RESULTS OF EVENT?

Results are available on the “Statistics” tab, located in the middle of the upper part of our site.


WHERE CAN I FIND A STATISTICS OF THE PLAYER/TEAM?

“Statistics” tab is located in the middle of the upper part of our site.


WHERE CAN I FIND A DESCRIPTION OF THE BETS FROM THE OFFER?

You can find descriptions of the bets on offer in the Official Announcement available under the Regulations tab.


MATCH HAS BEEN CANCELED/INTERRUPTED. WHAT ABOUT MY COUPON?

In accordance with the BestBet regulations, the organizers have 48 hours from the original date to conduct the event. If it is already known that the match will not take place on this time, the bet will be settled as won at odds of 1.00 (return).
This rule does not apply to baseball and cricket. In these sports, if the match does not take place on the agreed day (according to local time), it will be settled at the rate of 1.00 – there is no waiting for a possible match on the next day. If the selected event is to be played as part of a tournament of several days (e.g. tennis tournament, World Cup, Olympic Games), the bet remains valid until the match is completed.


HOW CAN I MAKE A COMPLAINT?

You should submit a complaint in writing within 14 days from the date of announcing the official result of the betting even at the Company’s seat or via e-mail by sending it to the following address: kontakt@bestbet24.pl.


WHAT HAPPENS IF A PLAYER OR TEAM DOES NOT ATTEND AN MATCH/ COMPETITION?

In this case, the event on that player / team will be settled at the odds of 1.00 (it will be a refund).


CAN I CANCEL BET?

It’s not possible to cancel a placed bet.


HOW LONG MUST I WAIT FOR BET SETTLE?

Most popular bets are settled in 15 mins. Bets on lower leagues or tournaments of a lower rank may be settled later, this period depends on the receiving of the results from official source.